Our Refund Policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable/Sealed goods such as E-Liquid's  cannot be returned.

Additional non-returnable items: 

Gift Cards

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 4-5 business days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of the above and you still have not received your refund yet, please contact us at sales@xecig.ie 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


We only replace items if they are incorrect, defective, or damaged. If you need to exchange it for the same item, send us an email at sales@xecig.ie

Once you get a confirmation email from us you can send your item to:

Joha Vape
The demesne shopping center unit 4
Dundalk Co. Louth


Cooling Off Period / Cancellation
You may return a product within 7 days for no reason, as long as the product it is unused, unopened and in the same condition as received.

eLiquid Returns
For health & safety reasons we do NOT accept returns for eLiquids.



To return your product, you should mail your product to:

Joha Vape
The demesne shopping center unit 4
Dundalk Co. Louth

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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