T&C RETURN POLICY IN SHOP at the Demesne SC unit 4, Dundalk, Louth, Ireland
BATTERIES, CHARGERS AND VARIABLE VOLTAGE MODS
These items come with a three month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return
A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. We accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such we accepts no responsibility for the damage caused as this damage is the result of improper construction.
ELIQUID, COILS/ATOMIZER HEADS & DRIP TIPS
Consumable items such as coils, atomizer heads and eLiquids are not covered by any warranty. All Coils have a limited life-time for use and must be regularly replaced. If your coil is not functioning properly, it needs to be replaced. These items are classified as consumable products and, as such, are not deemed returnable / refundable or exchangeable due to health and safety regulations. This rule is in place if the item has been opened or used. Unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances, no warranty is offered.
ATOMIZERS, CLEAROMIZERS AND CARTOMIZERS
No warranty but dead on arrival policy applies. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks
BATTERY INFORMATION CARD
Lithium-Ion batteries in electronic cigarettes are similar to the batteries used across the world in everyday devices like mobile phones and are considered safe, but there can be personal safety risks if used improperly.
- Use the On/Off feature when your electronic cigarette is not in use.
- Only use the charger supplied with your product. Different batteries use different chargers.
- Never leave charging batteries unattended unless you are using a charging bag.
- Never submerge batteries in water or expose to extremely low or high temperatures.
- Safely dispose of batteries once they have reached their end of life (WEE Derivative).
- Always carry loose batteries in non-conductive containers, plastic or cardboard are fine, and never with metal/metallic objects such as loose change or keys.
Stay safe and use common sense whilst using electronic cigarette batteries and you will not have any problems. If you need any additional safety information or general advice on the products you have bought from us please feel free to get in touch.
Please note: If you have purchased a battery from a company that is not JoHa Vape Ireland Store, and use that with a product purchased from JoHa Vape Ireland Store, we are not liable for any issues caused due to a battery fault or improper battery usage.